We founded  eshouseware.com with one goal in mind:  giving our customers a fair, rewarding and enjoyable shopping experience.  We conduct business according to the same values, knowing that better service equals loyal customers.  Our store policies are detailed below, please have a look and contact us if you want to learn more!

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Easy Returns

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We want you to love what you buy!   If you are not fully satisfied with your purchase, we will help you find the item that’s right for you.

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Returns with a Receipt

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So simple: For up to 30 days after purchase, just provide your receipt and for most products, we will refund the purchase price to the original form of payment or issue a Merchandise Credit.   

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Returns with a Gift Receipt

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Merchandise returned using a Gift Receipt will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, for up to 30 days from the date of purchase.    

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Returns without a Receipt

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Our goal is always to be fair and reasonable, so we'll do all we can to find a record of your purchase.

Misplaced your receipt? We can help! If your purchase was made within the past 30 days, we'll try to find a record of it using any of the following:

• Credit/Debit Card

• Merchandise Credit Number

• Gift Card Number

• Order Number

• Registry Number

• Checking Account Number

Items that are new and unopened may be accepted.   Returns of open or used items without a receipt will not be accepted. 

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Return Exceptions

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To be fair to our customers who are reasonable with their returns, we verify that all returns are valid.  Returns may be limited or denied based on our return authorization system & a database of consumer activity that a third party uses to track purchases/returns and to authorize or deny returns to help protect against excessive, fraudulent or otherwise not permitted returns.

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* Personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer defect.

* Products that are misuse, damaged, modified, or is in unsalable condition due to customer tampering.

* Products that are missing parts, missing or altered labels, missing or altered serial number.

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You may be required to present a valid photo ID that may be retained in a secure, encrypted database, where permitted by law.  iHomehouseware.com reserves the right to refuse any return.

iHomehouseware.com accepts the following IDs for returns: U.S. or Canadian Driver’s License, U.S. State ID, Canadian Providence ID, Passport, and U.S. Military ID. 

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Return Instructions:

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1. All returns must have an RMA number.  Please email our customer service team at  eshouseware@gmail.com or call telephone # 1-909-589-4588  to request an RMA (Return Merchandize Authorization) number.   Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.

• If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item.  Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at  eshouseware’s sole discretion.  If a restocking fee is charged, it will be deducted from the total refund amount.

• If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled.

• Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo.  Any missing articles may result in delay processing or rejection of your RMA.

 

2.  Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA.  Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed.  If you used  eshouseware.com  Gift Cards or redeemed  eshouseware.com  Reward Points, those balance will be refunded first then the original payment method.  Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by  eshouseware.com.  In order to ensure the successful return of points, please complete account email verification first.

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IMPORTANT DISCLAIMERS

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•  If you have any question or concern regarding the authenticity of the product you received, please contact ES Houseware Customer Service.  We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.

• If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately.

• Written proof from a certified physician is required if you believe there is quality issue with the product that caused it.

• ES Houseware is not liable for any issue with consumable products that are improperly stored.

• All product pictures are for reference only.  Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken.

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When you return: 

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1. Please circle the item you wish to return on the bottom copy of your original packing invoice form.

2. Choose a reason for the return from the back of the invoice and enter its number next to your circled item.

3. Provide a telephone number in case we have questions.

4. Detach the top copy of the invoice form and keep it for your records.  Enclose the bottom copy with the items you are returning.

5. Pack your return securely.

6. To return your package, you may mail returns via the US Postal Service to the return address.  We recommend that you insure the package prior to shipment.  Enclosing your original packing invoice will help us expedite your return: ES Houseware  Inc.,  Returns Processing, 14808 Los Angeles Street , Irwindale, CA 91706

7. Should you have any questions or comments, please feel free to call us at 1-909-589-4588, and a customer service representative will be pleased to assist you. 

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Who pays for return shipping?

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If you are returning the product due to the following reasons, we will send you a free return shipping label:

• Product was damaged during shipping

• We sent you the wrong item

• Product is expired upon delivery

• Product is defective or have quality issue.

If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:

• Purchased wrong item, wrong size, wrong color, etc.

• Purchased too many, or no longer need it

• Unable to use the product due to allergic reaction. (Eligible products only)

• Don’t like the product, buyer’s remorse, etc.

• Cancel the order after the product is being shipped or during the shipping transit. 

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